Please Review this Page for Answers to the Most Common Questions
How Many Words Can Fit on a Stone?
The amount of text is determined by stone size, stone type, stone shape, and to some degree, the chosen font. The amount of text available is shown online on the product page. Please recognize that this is a guideline and can changes based upon layout.
Will My Stone Look Exactly Like Those I See Online?
With the exception of the Sea Glass, which is made - the stones and rocks we work with are 100% natural. No two stones will ever look exactly the same. The stones will vary in shades and your stone may have natural marks, flecks, spots or lines going through them. These are naturally created and are part of the stone. They cannot always be avoided when engraving.
What Can I Engrave?
We can engrave almost anything that you'd like! You list it, and we engrave it. If using a logo, you must have copyrights to the image. We reserve the right to review language and may not engrave word(s) that may be viewed as offensive, harassing, threatening, obscene or derogatory in nature. If we have concerns with what you would like engraved, we will contact you. Otherwise you may reach-out to us before placing your order.
Can I Add an Image or Engrave on the Backside?
Yes - images and backside engraving are available on the backside of all stones. Sea Glass can also be double-sided, however it is important to know that the glass is semi-transparent. With that, please be aware that the other side may be slightly visible.
Can I Specify What Font I Want?
Please see the menu to the left for our standard fonts. If you want a font other than what is listed in the drop-down menu, please select "Other" and indicate in the notes to engraver what we should use. It should be a font that is available with PC formatted Microsoft word (note that MAC's have different fonts and we do not have those). If not, you will need send us the TTF or OTF font file after your order is placed.
Can I Send you my Logo for Engraving?
Yes, please send us your logo prior to placing your order so we can review it. It will need to be high resolution black and white (no colors or grayscale) and PDF or EPS format. Please let us know what stone you are looking to engrave it on, along with any other text you are planning to include. You must have rights to the image.
When Will my Order Ship?
Since each order is custom, it is important to keep in mind the noted production time. Once your order ships, you will receive an email with the tracking information.
Can I Get a Rush Order?
For custom stones, production time can be up to 14 business from the time of order, prior to shipping. Orders are done in the order received and we can only engrave so many stones a day. Because we want your stone to have the same attention to detail as everyone else, we do not accept rush orders.
How are Stones Shipped?
All orders are sent USPS with tracking. Small stones or orders under 15 oz generally will ship via First Class Mail. All other orders will ship USPS Priority Mail. Large orders may ship via UPS at our discretion or if selected at checkout. Production and shipping time is listed within the item.
Can I Return My Stone if I Do Not Like it?
We think it is highy unlikely you will not LOVE your stone! Custom stones are all sales final, however we will replace or refund at our option any stone that is incorrectly engraved from what you ordered.
Our Commitment to Your Privacy
Your privacy is important to us. To better understand your privacy we provide this information as to how we use your information.
The Information We Collect
This notice applies to all information collected or submitted on the StoneCheer.com website. On some pages, you can order products, make requests, or register to receive materials. The types of personal information collected at these pages may include name, address, email address, phone number, and credit/debit card information On some pages, you can submit information about other people. For example, if you place an order online and want it sent directly to someone else, you will need to submit the recipient's name and address. In this circumstance, the types of personal information collected includes name, address, phone number.
Use of Order Photos
We may take a photo of your finished sample or product, and display it on our website or on social media. We also may share that photo with potential customers to showcase our work, or in our marketing and advertising. If you prefer that we do not use a picture of the stone we create for you, please notate this in your order and we will be glad to honor this.
The Way We Use General Information
We use the information you provide about yourself when placing an order to complete that
order. We may also use that information to solicit feedback or for direct mail or email from our
business only. A mailing agent such as UPS or USPS may have access to your information in order for us to complete the mailing. We may use your email address to communicate to you or share specials or information. A third party service may be used to assemble marketing emails and to send the email to you. You may opt out of our emails and this option is provided with marketing emails you may receive. Your personal information may be used with outside parties to the extent necessary to complete your order and maintain our business. An example may be those we hire to pack and ship your order or our accountant to record the sale. We do not share, sell, or rent our lists to third parties for their use. We use the information you provide about someone else when placing an order to ship the product and to confirm delivery, similar to the examples mentioned above. We use return email addresses to answer the email we receive. We do keep your email from orders placed and may use that as indicated above for marketing. SHOULD WE EVER SELL THE BUSINESS, YOUR PAST ORDERS AND CONTACT INFORMATION INCLUDING BUT NOT LIMITED TO NAME, ADDRESS, EMAIL and PHONE WILL PASS TO THE NEW OWNERS. We use non-identifying and aggregate information to better design our website. Third-Party Web Beacons: We may use third-party web beacons from services such as Google or Yahoo to help analyze where visitors go and what they do while visiting our website. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above.